Contact Us

Order assistance

For product questions, order updates or corrections, share your Order ID, the item concerned and a brief description of the help you need. Please contact us promptly if order details need changing.

Payments

For a failed, pending or duplicate payment, provide the payment date, amount and transaction reference. Redact sensitive information from screenshots. Never send payment authentication credentials.

Shipping & delivery

For tracking, delays, address corrections or a damaged package, share your Order ID and any tracking reference. We will help check the shipment with the fulfilment or delivery partner.

Returns & exchanges

Request an eligible return or size exchange within 7 days of delivery. Include the item, reason and preferred resolution. For damaged, defective or incorrect products, photographs and a description help us verify the issue.

Refunds & cancellations

Contact us promptly to request cancellation before fulfilment reaches a non-cancellable stage. For refund enquiries, include the Order ID and refund reference if available. Bank or payment-provider processing may take 5–10 business days after we initiate a refund.

Account assistance

For sign-in or account-detail problems, describe the issue and provide your registered email address. Do not share your account password.

Privacy concerns

Use the support details below to ask about your personal information, request a correction or exercise privacy rights available under applicable law. We may need proportionate information to verify your identity before acting on a request.

Complaint / grievance escalation

Email support with the subject 'Grievance', your Order ID where relevant, a description of the issue, previous correspondence and the resolution you seek. If your concern remains unresolved, reply to the same thread requesting escalation. We will acknowledge consumer complaints within 48 hours and seek to resolve them within one month of receipt, in accordance with applicable requirements. You retain the right to approach the appropriate consumer authority or forum.

Keep your information secure

Pagudi representatives should never ask you to disclose any of the following. If someone requests them, stop the conversation and report it through the support details below.

• UPI PIN
• Card PIN
• CVV
• OTP
• Account password