Pagudi · Here to help
Cancellation & Refund Policy
Last Updated: 24 September 2026
Contact us promptly if you need to cancel an order or check a refund. Nothing in this policy limits your mandatory rights or remedies under applicable consumer law. Product-specific restrictions apply only where lawful and clearly disclosed before purchase.
Customer cancellation
You may request cancellation before the order reaches a non-cancellable fulfilment stage, such as dispatch or the start of personalized production where that restriction was disclosed. Share your Order ID with support. We will check the fulfilment status and confirm whether cancellation is possible; a request alone is not confirmation. An eligible prepaid cancellation will be refunded.
After dispatch & customized orders
Once dispatched, an order generally cannot be stopped; an eligible product may instead be returned under the Returns & Exchanges Policy. Customized or made-to-order items may have cancellation restrictions after production begins, only where lawful and disclosed before purchase. These conditions do not remove remedies for defective, incorrect or undelivered goods.
Cancellation by Pagudi
We may cancel all or part of an order if we cannot reasonably fulfil it, including inventory unavailability, payment failure, invalid or incomplete information, reasonably suspected fraudulent transactions, obvious pricing/listing errors or an unserviceable delivery location. We will communicate the reason where appropriate and refund amounts received for any portion we cancel, including its applicable shipping charges. We do not require you to accept store credit for a Pagudi-cancelled prepaid order.
Refunds after approved returns
Refunds for returned items are initiated after receipt, quality check and approval under the Returns & Exchanges Policy. We will explain any eligibility issue and provide refund confirmation once initiated. Approved refunds will be processed without unreasonable delay and within any applicable legal timelines.
Refund method & timing
Refunds are sent to the original payment method where practicable. If that is not possible, or for an eligible cash-on-delivery refund, we will agree a suitable alternative and securely request only the information needed. We will never ask for a PIN, CVV, OTP or password. Allow an estimated 5–10 business days after Pagudi initiates the refund for the credit to appear, subject to your bank, card issuer, UPI provider or payment service. Contact support with the refund reference if it has not arrived after this period.
Failed & duplicate payments
If payment fails but your account is debited, first check the order and payment status before retrying. The payment provider may reverse the debit automatically under its applicable timelines. Send support the date, amount and transaction reference if you need assistance. Confirmed duplicate payments received by Pagudi will be refunded after reconciliation; a debit alone does not prove that we received the funds.
Shipping charges & deductions
For a fully cancelled order before dispatch, any paid shipping charge is refunded. For verified damaged, defective or incorrect goods, applicable delivery and reasonable return charges will be covered or refunded as required. For a change-of-mind return, an original delivery charge for a completed service may be non-refundable only where lawfully disclosed before purchase. Any eligible return or exchange charge will be explained before you proceed. Partial-order refunds account for the cancelled items and applicable charges or discounts; there are no undisclosed deductions.
Refund assistance & grievances
Contact support with your Order ID and relevant payment or refund reference. Please redact sensitive information in any screenshots. If a refund concern remains unresolved, request grievance escalation through our Contact page.
Contact & grievance support
For assistance, privacy requests or complaints, contact Pagudi. Include your Order ID for order-related enquiries.
Contact & grievance details