Returns & Exchanges Policy

Eligibility & item condition

For a standard return or size exchange, products generally need to meet the following conditions. Where an item arrived damaged, defective or incorrect, we assess its condition in light of that issue rather than applying conditions that would defeat your legal rights.

• Unused, unworn, unwashed and unaltered.
• In appropriate original condition, with original tags and packaging where applicable.
• Supported by valid order details or proof of purchase.
• Return or exchange requested within 7 days from delivery.

Incorrect, damaged or defective products

Contact us promptly with your Order ID, a description of the issue and photographs of the item, labels or packaging where available. These details help verification; contact us if photographs cannot reasonably be provided. We will assess the issue and arrange an appropriate replacement, exchange or refund. The 7-day standard window does not override remedies required by law for defects or misdescription.

Size exchanges & availability

If the fit is unsuitable, request the preferred size within the return window. Exchanges depend on stock availability and the returned item's eligibility. If the requested size is unavailable, we will discuss an eligible return/refund or another option with you; you do not have to accept a substitute product.

Products with disclosed restrictions

Customized, personalized, hygiene-sensitive or final-sale products may have restrictions on change-of-mind returns or exchanges only where permitted by law and appropriately disclosed before purchase. Such restrictions do not remove mandatory remedies for damaged, defective or incorrectly supplied products.

How to request a return

Contact support with your Order ID, product, reason and whether you prefer a return or exchange. We will confirm eligibility and provide collection or return instructions, including the correct return destination. Please do not send items to an unconfirmed address. Pack the item securely and retain your pickup receipt or shipping proof.

Return shipping & quality check

For verified damaged, defective or incorrect items, Pagudi will arrange or cover reasonable return shipping. For other eligible returns or exchanges, any applicable collection or delivery charge will be explained before you proceed, consistent with the conditions disclosed at purchase. After receipt, we check the item against the request and eligibility conditions. If an issue prevents approval, we will explain the reason and available next steps; you may raise a grievance.

Refund after an approved return

Once the return is received, checked and approved, we will initiate the applicable refund and provide confirmation. Credits generally take 5–10 business days after initiation, subject to your bank, card issuer, UPI provider or payment service. Refer to the Cancellation & Refund Policy for payment-method and shipping-charge treatment.

Exchange delivery

After the return is approved and replacement stock is confirmed, we arrange dispatch and share tracking where supported. Delivery estimates follow the Shipping & Delivery Policy. We will contact you if there is a stock or dispatch delay.