Pagudi · Here to help
Shipping & Delivery Policy
Last Updated: 24 September 2026
We work with fulfilment and delivery partners to get your order to you. Processing and delivery times below are estimates and may vary with the product, location and courier conditions.
Order processing
Orders generally take 1–3 business days to process after order and payment confirmation. Business days exclude weekends and public holidays. Processing includes verification, preparation and handover for dispatch.
Made-to-order & partner fulfilment
Made-to-order, customized or supplier-fulfilled products may need additional preparation time. Any product-specific estimate shown before purchase takes precedence over the general estimate. Items fulfilled from different locations may arrive in separate packages; contact support if part of your order is missing.
Estimated delivery
Delivery is generally estimated at 3–7 business days after dispatch. This is additional to processing time and is not a guaranteed arrival date. Remote locations, product availability and courier capacity can affect timing.
Shipping charges
Applicable shipping charges are displayed at checkout before payment. Free-shipping promotions apply only where offered and subject to their stated eligibility conditions, destinations and minimum order values.
Order tracking
After dispatch, tracking details may be shared by email, SMS, WhatsApp or through your account, where supported. Tracking may take time to update after courier handover. If you cannot locate tracking or a shipment appears delayed, contact support with your Order ID.
Delivery delays
Courier disruptions, severe weather, public holidays, local restrictions and other operational issues can delay delivery. We will assist with reasonable shipment enquiries and communicate available updates. Contact us if the estimate has passed. Estimates do not limit remedies available under applicable law for non-delivery or delay.
Delivery address & changes
Provide an accurate recipient name, full address, PIN code and reachable mobile number. Request corrections as soon as possible. Once dispatched, address changes may not be possible; we can ask the courier about available options but cannot guarantee rerouting. Any applicable extra charge will be explained before you agree to it.
Failed delivery & return-to-origin
Delivery can fail if the address is incomplete, the recipient is unreachable or delivery is refused. Contact us promptly after a missed attempt to discuss redelivery. If the parcel returns to origin, we will review the reason and discuss reshipment or cancellation/refund as appropriate. Any justified reshipping or return charge will follow disclosed terms and applicable law; no undisclosed penalty will be imposed.
Damaged or tampered packages
If a package is visibly damaged or tampered with, ask the courier to record the issue and decline delivery where practicable. Contact us promptly with your Order ID and photographs or details where available. If you already accepted the package, you can still report damaged, defective or missing/incorrect contents for assessment under our Returns & Exchanges Policy.
Contact & grievance support
For assistance, privacy requests or complaints, contact Pagudi. Include your Order ID for order-related enquiries.
Contact & grievance details